The hyderabad Metropolitan Water Supply and Sewerage Board (HMWS&SB) received 75,555 complaints in total when the monsoon arrived in June. Most of them had to do with manholes, silt on the road, poor pressure, sewage overflow, or erratic water delivery.
 
After the customer service center was inspected by HMWS&SB Managing director Ashok reddy, about 5,514 feedback calls were received. Out of those calls, 14% of clients claimed that their concerns had been listed as addressed even though they were still unresolved. Additionally, 3% of them said they were unhappy with the service.

Ashok reddy personally answered calls, considered the feedback, and asked other customer service agents to provide them with correct information. He requested that representatives visit the affected areas to make sure that issues that have been incorrectly marked as addressed are fixed. He also underlined responsibility and openness in the water board's customer service.
 
Sewage overflow complaints accounted for 38,051 of the total complaints filed in June. In a news release, the water board stated that although 38,040 were addressed, it was completed within the allotted time frame with 75% efficiency. Additionally, some 17,206 homes reported having their pipes clogged, of which 17,196 had their issues fixed.

Out of all the concerns, complaints about polluted water supplies had the lowest efficiency in getting issues resolved quickly. 1,669 complaints in all were received on this matter.
 


 
 
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SIBY JEYYA

25/07/2024 10:04 AM