Musharraf Farooqui, chairman and managing director (MD) of the Southern Power Distribution Company of telangana Limited (TGSPDCL), claimed a significant decrease in power supply complaints from the previous year.
 
"The electricity control room (ECR) 1912 call centre received 5,83,672 complaints from january to june 2023; in comparison, over the same period in 2024, the number of complaints decreased by 31.82 percent, or 3,97,934. Comparably, within the same time period, complaints on social media decreased by 60.96 percent, from 35,949 to 14,035 "Farooqui stated.
 
The managing director of TGSPDCL revealed during a review meeting at the corporate office that the firm is going to upgrade its 1912 call centre ECR and fuse of call (FOC) system.

The ECR-1912 has been fortified, with 74 skilled operators on standby around-the-clock. The call centre can now handle 400 calls at once thanks to an increase in capacity. Consumers may now file complaints and obtain a complaint ID by calling 1912.
 
Up to 213 FOC offices now have GPS-enabled cars so they can respond quickly to any issues with the power supply. According to Farooqui, "this makes it possible for staff to get to the customer's location quickly and resolve the issue."
 
According to him, the firm has implemented an integrated dashboard that offers real-time data on a number of operational factors, including supply complaints, billing complaints, breakdown information, feeder information, and collection information.
 
 
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G GOWTHAM

02/08/2024 08:59 AM