An Indian-American customer who was traveling in business class on a nonstop journey from New delhi to Chicago shared his "worst" experience on TikTok, along with criticism and accusations directed at air India. Anip patel, the CEO of CaPatel Investments, described the trip as a "nightmare" and the "worst first class cabin" he had ever been in, yet he spent $6300 for it.
Air India’s $400 million revamp promise
Notably, a $400 million repair effort is being launched by air India. The airline, owned by Tata, is undergoing a significant refurbishment on 67 of its aircraft in an effort to improve customer comfort and establish itself as a top airline. Beginning with 27 elegant Airbus A320neo jets getting a new design, the initiative moves on to 40 roomy Boeing aircraft. Thus, the offer of first-rate customer service and experience is only a scam? With the words, "Come with me on the worst first-class cabin I've ever been on," patel opened the video.
"This is Chicago to delhi Non-Stop air India; one-way or 25000 miles, it was $6300," the announcer said, revealing every crevice and inch of the first-class cabin. "Look at how disgusting this is! Everything was torn or had little damage on it, and there were random objects roaming about in each compartment. I can deal with normal wear and tear, but this was really beyond that.
Air-India's First-Class experience was a ‘total nightmare’
With a white face wipe towel in hand, he continued to relate his "gross" experience, adding, "This was next level guyz, this was warm towel, which was served cold." They collaborated with Ferragamo, which was good. There were some silky pajamas and headphones that were untangled after being worn for a short while.
"Everything was tiny and damaged."
Patel continued by pointing out many stains on the reclining seat and vocally expressing his displeasure with the food option, which made up 30% of the selection. This was a menu for food, and although it appeared to be extremely promising, 30% of the things are obviously not available. Every object they have is a single unit. There were only four of us in the entire cabin, and there was no tablecloth to cover it, so it was really first come, first served. Then she left it out and returned with one," he became enraged.
"This was the samosa, it was very average, this soup was absolutely delicious—the only good thing on the flight," the server said, displaying the order.
He also took issue with the fact that there was WiFi and entertainment accessible for the fifteen-hour journey. "Off no amusement. "Everything is broken, they literally put tape on the walls," he said, adding that the entertainment system wasn't operational for the full fifteen hours.
"It was an absolute nightmare," he said, sounding quite irritated.
Air India’s $400 million revamp promise
Notably, a $400 million repair effort is being launched by air India. The airline, owned by Tata, is undergoing a significant refurbishment on 67 of its aircraft in an effort to improve customer comfort and establish itself as a top airline. Beginning with 27 elegant Airbus A320neo jets getting a new design, the initiative moves on to 40 roomy Boeing aircraft. Thus, the offer of first-rate customer service and experience is only a scam? With the words, "Come with me on the worst first-class cabin I've ever been on," patel opened the video.
"This is Chicago to delhi Non-Stop air India; one-way or 25000 miles, it was $6300," the announcer said, revealing every crevice and inch of the first-class cabin. "Look at how disgusting this is! Everything was torn or had little damage on it, and there were random objects roaming about in each compartment. I can deal with normal wear and tear, but this was really beyond that.
Air-India's First-Class experience was a ‘total nightmare’
With a white face wipe towel in hand, he continued to relate his "gross" experience, adding, "This was next level guyz, this was warm towel, which was served cold." They collaborated with Ferragamo, which was good. There were some silky pajamas and headphones that were untangled after being worn for a short while.
"Everything was tiny and damaged."
Patel continued by pointing out many stains on the reclining seat and vocally expressing his displeasure with the food option, which made up 30% of the selection. This was a menu for food, and although it appeared to be extremely promising, 30% of the things are obviously not available. Every object they have is a single unit. There were only four of us in the entire cabin, and there was no tablecloth to cover it, so it was really first come, first served. Then she left it out and returned with one," he became enraged.
"This was the samosa, it was very average, this soup was absolutely delicious—the only good thing on the flight," the server said, displaying the order.
He also took issue with the fact that there was WiFi and entertainment accessible for the fifteen-hour journey. "Off no amusement. "Everything is broken, they literally put tape on the walls," he said, adding that the entertainment system wasn't operational for the full fifteen hours.
"It was an absolute nightmare," he said, sounding quite irritated.
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