As per report the ministers were told that more than a lakh redressal officers have been mapped and were asked to get in touch with them on priority. Grievance redressal being one of the key tools for good governance has been at the centre of the prime minister’s pitch in his third tenure. Perhaps the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to citizens 24×7 to lodge their grievances to public authorities on any subject related to service delivery.
Official sources have told “The CPGRAMS portal has mapped 101675 Grievance Redressal Officers, and 27,82,000 lakh citizens have registered themselves to file nearly 30,00,000 grievances/year. A total of 67,20,000 public grievances have been redressed in the period 2022-2024. The grievance redressal time has come down from 28 days in 2022 to 16 days in august 2024”.
Moreover when stressing on his focus on delivering good governance and the big thrust on making india a developed country by 2047, the prime minister has said everyone must contribute towards that goal. Modi is said to have even hinted at performance being a big benchmark for assessment of the babus too who he has often addressed as being agents vital to bringing change. In the first meeting, the prime minister had asked all his colleagues in the Union cabinet to match the pace of the first two stints. He had said that he counted on them and it was on behalf of each one of them that he had assured the people of the country that good governance would take centre stage.
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