The Consumer Protection Act of 1986 in india gives every citizen the right to defend their interests and take corrective action against any form of exploitation by sellers, traders, and large brands. National Consumer Day 2024: Every year on december 24, Bharatiya Grahak Diwas, also known as National Consumer Day, is observed to raise awareness about consumer rights. This is a good time to draw attention to the need to combat issues like adulteration, misleading advertising, and overpricing.Why Is december 24 Celebrated As National Consumer Day?
In india, december 24 is commemorated every year as the National Consumer Day to commemorate the passage of the Consumer Protection Act 1986. On this day, the president approved the law that was passed to safeguard consumers' rights. Educating all consumers about their rights and responsibilities is the aim of National Consumer Day.
Bharatiya Grahak Divas 2024: history And Significance
The Consumer Protection Bill got the President's assent on december 24, 1986. To recognise the significance of the day, december 24 is being celebrated as the National Consumer Day every year.The Consumer Protection Act was further amended in 1991, 1993, and 2002 to increase its effectiveness and consumer-friendliness. march 2003 saw the enactment of the modified Act.
The Consumer Protection Act of 2019 has taken the place of the 1986 Consumer Protection Act. In July 2020, the law went into effect.
The 2019 Act has made it easier and faster to resolve consumer complaints. customers are protected, and they are encouraged to complain about subpar goods and services. The Act stipulates five tasks that every consumer should fulfil in addition to the six consumer rights that all citizens of country are entitled to.
In addition to numerous other unfair trade practices, consumers are protected from hoarding, fake or misleading advertisements, fraudulent promises, and inadequate or subpar products. An efficient complaint redressal platform allows customers to file their complaints without any hassle. The government has also set up the National Consumer Helpline (NCH) as a single point access for redressal of all consumer grievances. Bharatiya Grahak Divas 2024: Quotes
• Your customers' perceptions are your reality.
• Your most dissatisfied consumers are your greatest source of knowledge.
• Get to know your customers better than ever. So close that you know what they need before they realise it themselves.
• Your customer does not care how much you know unless they understand how much you care.
• Your customers won't haggle over price if you don't sacrifice quality.
2024 Bharatiya Grahak Divas: 5 Crucial Consumer Rights You Should Be Aware Of
1. Right to Safety: Products and services shouldn't pose a risk to your health or well-being. This right includes following safety rules, using safe ingredients, and properly labelling items.
2. Right to Information: You have the right to precise and understandable information regarding the price, make-up, calibre, and potential risks of the products and services you purchase. This protects you from misleading advertising and unstated fees.
3. Right to Choose: Without being coerced or manipulated, every consumer has the right to select from a range of goods and services at affordable costs.1. Right to Fair Treatment: No one should be subjected to discrimination when buying goods or services because of their race, gender, or religion; all customers must be treated with respect and dignity by businesses. 2. Right to Redressal: If you are subjected to unfair treatment or receive any defective products, you have the right to redressal, which includes filing complaints before consumer courts for compensation and, if necessary, taking legal action.
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