What to Do If Your UPI Transaction Fails and Money Is Debited

UPI (Unified Payments Interface) transactions offer a quick and convenient way to handle payments, but sometimes issues can arise, such as a failed transaction where the money is still debited from your account. Here’s a step-by-step guide to help you resolve the issue and get your refund:

Check Your bank Account:

Open Your UPI App: Go to the “Transaction History” or “Transaction Details” section.
Verify the Transaction Status: Locate the transaction in your bank account’s history.
Identify the Failed Transaction: Look for entries marked as “Failed” or “Pending.”
Check the Refund Status: If a refund has been initiated, it should be indicated in the transaction details.
Generally, refunds for failed UPI transactions are processed automatically and should be credited back to your account within 1-7 working days.

Contact Your bank or UPI App Support:

Call customer Care: If you do not receive your refund within the expected timeframe, reach out to your bank’s customer service or the support team of your UPI app (such as google Pay, PhonePe, Paytm, etc.).
Raise a Dispute: If the issue persists, raise a dispute through the UPI app. Look for options like “Raise a Dispute” or “Report an Issue” for the specific transaction.
Provide Transaction Details: Be ready to provide the transaction ID, date, time, and amount of the failed transaction.
Contact Your bank Directly:

Reach Out to customer Support: Call your bank’s customer service or visit a branch.
Provide Transaction Details: Share details including the date, time, and amount of the failed transaction.
Request a Refund: Ask the bank to expedite the refund if it has not yet been processed.
Escalate to NPCI (National Payments Corporation of India):

Visit the NPCI Website: Go to NPCI’s official website.
File a Complaint: Look for the complaint or grievance form on their site.
Provide Necessary Details: Fill in the required information regarding the failed transaction.
Additional Tips:

Keep Transaction Records: Save screenshots or copies of the transaction for reference.
Be Patient: Refunds can sometimes take a few days to process.
Follow Up: Continue to follow up with your bank and NPCI if you don’t receive a resolution within a reasonable timeframe.
By following these steps, you can effectively manage the situation and work towards a resolution for any failed UPI transactions.
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Sudha Subbiah

27/08/2024 07:57 PM