For taxpayers, navigating the appeal process should ideally provide an avenue for fair representation and resolution of grievances. Unfortunately, recent practices have cast a shadow over the principles of natural justice, leaving many taxpayers frustrated and disillusioned.
One glaring issue is the persistent demand for written support for appeals, even after the required documentation has been submitted. Taxpayers find themselves trapped in a repetitive cycle of requests, forced to provide the same information multiple times. This not only wastes time but also erodes trust in the system’s efficiency.
But the bigger concern lies in the blatant disregard for due process. Many taxpayers report that no notice is issued for their appeal hearing. Despite fulfilling their obligations and explicitly requesting a hearing—sometimes even asking for a virtual one—the National Faceless Appeal Centre (NFAC) proceeds to issue appeal orders without providing the opportunity for a hearing.
This practice is not just inefficient; it’s unjust. The denial of a hearing violates fundamental principles of natural justice, which dictate that every individual deserves the chance to be heard. Taxpayers are left feeling voiceless, their appeals dismissed without consideration of their arguments.
The implications of such practices are significant. When taxpayers perceive the system as dismissive or unfair, it undermines faith in the very institutions meant to ensure accountability and transparency. The faceless appeal system, designed to streamline processes and reduce biases, risks becoming another layer of bureaucratic red tape if these issues are not addressed.
It’s time for the authorities to recognize the gravity of this situation. Implementing measures to ensure timely notifications, honoring requests for hearings, and adhering to the principles of natural justice are not just procedural requirements—they are essential for restoring trust in the system. Taxpayers deserve better, and it’s up to the policymakers to ensure that justice is not just faceless but fair.
click and follow Indiaherald WhatsApp channel