The hyderabad municipal corporation-Latest Updates, Photos, Videos are a click away, CLICK NOW'>greater hyderabad municipal corporation (GHMC) built ward offices to improve the effectiveness of the residents' grievance redressal system, and they immediately gained popularity with the general public. Many people are swarming to the ward offices in the hopes that their demands would be honoured and speedily handled.
The Citizen's Charter, which has set up clear timetables for resolving numerous concerns, is being prominently displayed in the ward offices, to the praise of the majority of visitors. A few people have also praised the staff members' dedication to serving the community at these offices. The kukatpally ward office workers not only promptly addressed my concern, but they also called me and solicited my input, according to technician Sai Teja.

The idea of convergence, where personnel from many municipal agencies are present under one roof, also left visitors feeling quite satisfied. The ghmc intends to station police officers at the ward offices in order to further increase the scope of its services. Due to this practise, any complaints, regardless of the department involved, may be resolved at the ward offices.

According to Dr. Sankeert Gangakhedkar, a city doctor, "during intense spells of rain, these ward offices will be very useful as all the rain-related grievances including power outages, water logging, sewage, etc. will be resolved through one complaint and people will no longer have to contact various departments."

The ghmc has also determined that it is the responsibility of the ghmc, not the complaint, to escalate the issue to the appropriate staff members if a person contacts the incorrect ward office.

"We responded as promptly as we could to complaints about sewage overflow and the cleanliness of the drinking water. The Forest Department has been notified about a report of a snake that was observed in a park, according to Sanjay Singh, the jubilee hills Ward Administrative Officer (WAO).

Zaheeruddin Siddiqui, the WAO in Kanchanbagh, and Sai Srinivas, the WAO in Banjara Hills, both said that they are making every effort to address the complaints by the timeframes specified. According to Sai Srinivas, "We were able to address complaints about lighting, sanitation, and road repair on the same day."
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Telangana

G GOWTHAM

20/06/2023 09:34 AM