Managing a city that is expanding quickly and with a growing population undoubtedly calls for a reliable communication infrastructure. not just with the public, who are the most important stakeholders, but also with the cops. Hyderabad's civic government figured out how to connect with its residents thanks to their steadfast participation on X (formerly Twitter).
Among all municipal organizations in the nation, the Greater hyderabad Municipal Corporation's official X handle @GHMCOnline is used the most often to respond to citizen complaints. This account, which was established in october 2015, quickly responds to complaints filed on the site and communicates them to officials on the ground, leading to prompt remedies.

You can tell how active the account is by taking a quick look at the posts and comments that ghmc has made on the site. When compared to other municipal entities, the frequency of responses and the amount of issues they address on the platform are clearly higher. The account addresses every civic issue that occurs under the jurisdiction of the local authority, from waste dumping and water logging during rainstorms to potholes and mosquito infestation. Additionally, they provide the user with contact information when the inquiry does not fit inside the purview of GHMC.

With 353.7K followers, the GHMC's X account is also the second-most followed municipal body account in the nation. It is only surpassed by Mumbai's Brihanmumbai Municipal Corporation, which has a total of 859.1K followers and is the city with the highest population in the nation. "While the account doesn't respond to tweets on policy, they undoubtedly handle emergencies like a power outage or a road repair. The majority of these issues are also rapidly rectified, according to Team Road Squad account manager Sriharsha Tulasi.

Not only the nodal account is involved in problem-solving; the six Zonal Commissioners (ZC) under the ghmc are also contributing. As a result, residents are actively engaged, and complaints are resolved more promptly. The civic organization's Enforcement, Vigilance, and Disaster Management division also has a unique account on the site called Central Enforcement Cell that has enormous popularity. This account was created by the ghmc specifically to accept citizen concerns. Armed with the #TeamGHMC, the municipal body is utilising the social media platform to not only make it simpler for the public to express their opinions, but also to complete the necessary tasks as soon as possible.

Civic body followers on X:

Brihanmumbai Municipal Corporation (@mybmc): 859.1K
Greater hyderabad Municipal Corporation (@GHMCOnline): 353.7K
Greater chennai Corporation (@chennaicorp): 239.9K
Bruhat Bengaluru Mahanagara Palike (@BBMPCOMM): 139K
Municipal Corporation of delhi (@MCD_Delhi): 41.2K

Contact/register grievances with GHMC:

Website: www.ghmc.gov.in
Helpline: 040- 21111111 and 040-23225397
X account: @GHMCOnline
My ghmc app
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SIBY JEYYA

29/08/2023 07:18 AM