In the world of business, the customer has got the status of God. Still, they have to face trouble when it becomes difficult to find out where to register their complaint about a product or service. Talking about insurance companies, they talk about providing better service, but despite this, many times things do not happen as per the wish. Then the customers are in a dilemma as to where to put their point.
Insurance companies started CGRS
To solve this problem, insurance companies started the customer Grievance Redressal System (CGRS) in the year 2019. Under this system, an attempt was made to ensure that there is more transparency between the customers and the service provider and the needs of the customers can be taken care of in a better way. customers have many types of complaints such as sometimes there is a misunderstanding about the terms and conditions of a policy, sometimes there is a need to understand the policy more clearly, and sometimes there is some ups and downs regarding the service.
Companies started complaint cell
Keeping all these things in mind, insurance companies have started their own grievance redressal system. This reduces the gap between the policy holder and the insurance provider. Policy holders can now easily put forward their point by phone, e-mail or by visiting the official website or branch of the company. For this, GRO (Grievance Redressal Officer) is always present and ensures that your problem is properly investigated and solved as soon as possible.
Bima Bharosa Portal replaced CGRS
In the year 2022, the Insurance Regulatory Development Authority of india (IRDAI) started the Bima Bharosa Portal. It acts as a hub for hearing and resolving complaints across the insurance industry. The Insurance Bharosa Portal assures customers that there will be no delay in reaching help at the time of need.
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