Podcaster claims indigo tried to bribe him with Rs 6,000 to remove publish in opposition to airline. here's what came about
indigo airlines has come below fireplace after podcaster and entrepreneur Prakhar Gupta accused the service of unprofessional behaviour and attempting to "bribe" him.
Gupta's grievances stemmed from a unexpected trade in his flight agenda, which he claimed became communicated to him with insufficient notice, and the airline's alleged mishandling of the scenario.
Gupta, host of "Prakhar Ke Pravachan", shared his ordeal on X (previously Twitter), wherein his submit speedy garnered over 2 million views. in line with Gupta, indigo "preponed" his early morning flightby 2.5 hours and informed him of the change thru textual content at four am.
"How do you change a flight time and PREPONE it, 2.5 hours before the flight at 4 AM inside the morning, anticipate me to make it on time, and then once I do get there five minutes in the back of on the new time, you do now not let me test in my bag and make me pay for a brand new flight?" Gupta wrote in his viral put up.
He in addition alleged that he acquired no e mail notification of the exchange, most effective a textual content message, and criticised the airline for its loss of communication and dismiss for passengers' schedules.
Gupta accused indigo workforce of behaving rudely and unprofessionally during the ordeal. He claimed that whilst resolving his difficulty, staff contributors had been "gambling very distasteful private voice messages to every different on speaker phone and laughing on the obscenity." He stated he had already paid additional charges to relaxed a brand new flight but become met with unprofessional behavior.
"Flight carriers cannot whimsically play with people's times and lives with out us being compensated, and more so without making us pay extra for their mistakes. this is a contravention of any affordable phrases of service," he brought.
In response to Gupta's publish, IndiGo's respectable X account stated his complaint, pointing out, "Mr Gupta, we are presently looking into this and will reach out to you soon to solve the problem."
however, Gupta alleged that the airline attempted to "bribe" him with Rs 6,000 to do away with his post. "No apology, both written or verbal, issued. but, safe to say that social media strain does work. apparently indigo HQ is now concerned, but no help has been presented," he wrote in a observe-up post.
Taking his frustration further, Gupta addressed IndiGo's CEO without delay, supplying to fly him first elegance to his studio to exhibit "the unwavering indian Tolerance we're famous for."
Amid the backlash, indigo released an reputable declaration clarifying the scenario. The airline attributed the schedule changes to heightened security features carried out in advance of Republic Day.
"We directly communicated those time table modifications to passengers upon implementation. Our groups made every attempt to help passengers arriving after the revised timings. in one instance, a passenger who arrived past the authentic flight time became prolonged the choice of an alternative flight with minimal charges as a gesture of goodwill," the statement read, reputedly referencing Gupta's case.
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