Fake Fastag Deductions? NHAI Cracks Down On Toll Collectors For Incorrect Prices
Numerous times of misguided FASTag deductions have left many customers baffled. Reports from throughout the kingdom display deductions from customers' wallets for tolls they haven't incurred, even if their motors had been parked some distance from any toll plaza.
The National Highways Authority of india (NHAI) is taking strict measures to deal with this issue. According to a Times of india record, officers have attributed those errors to toll operators mistakenly getting into wrong car numbers.
Consequently, NHAI has imposed fines on toll creditors in a minimum of 250 such instances of "wrong" deductions from FASTag wallets. The Toll Control Unit of NHAI has carried out an exceptional Rs 1 lakh for every instance of misguided deduction.
This considerable decrease has ended in an extensive lowering of approximately 70% in such cases. The indian Highways Control Company (IHMCL) now gets around 50 proper lawsuits in step with the month, in comparison to the preceding higher figures. About 30 crore FASTag transactions occur across all plazas at the national motorway network.
Many affected customers have taken to social media to highlight times of wrongful toll deductions from their FASTag wallets and have also lodged lawsuits with IHMCL. Users experiencing a similar scenario can document a grievance by contacting 1033 or by sending an email to falsededuction@ihmcl.com.
"Such cases are thoroughly investigated, and if the criticism concerning deductions or wrong manual transactions is shown, a chargeback is immediately issued to the customer. Additionally, an exception of Rs 1 lakh is imposed on the toll operator," a senior IHMCL official said.
He similarly explained that these wrong deductions stem from the guide processing of electronic transactions with the aid of toll operators.
NHAI's decisive motion in opposition to the wrongful deduction of finances from customers' FASTag wallets consists of a first-class of Rs 1 lakh on toll collectors for every such blunder. To date, this penalty has been enforced in 250 instances.
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