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However, this is not the case with The kashmir Files. First and foremost, there were no major promotions for the OTT release from Zee 5. Many things could have been affected by the OTT release advertising. Due to its slow pace and extensive dialogues, The kashmir Files on OTT did not attract a large following. The documentary-style filming appears to be the film's worst flaw. Because of the emotions that the audience felt while watching The kashmir Files on the big screen, the film received a lot of buzz in theatres.
The kashmir Files is a documentary on atrocities against Kashmiri Pandits, not a patriotic film. Unless they have a fundamental understanding of the subject, not everyone will be able to relate to or understand the message. For the same reason, the telugu and tamil dubbed versions of the film were not well received. This is one of those films that was a hit in cinemas but a flop on Netflix.