Online food delivery company zomato is in the news recently because its owner and CEO Deepinder Goyal apologized to one of its customers. Actually, the company's CEO Deepinder Goyal has apologized to his customers because zomato had taken the controversial decision to charge extra on vegetarian food. This matter came to light when a customer posted about it on social media, giving information about the vegetarian handling charge 'veg mode enablement fee' in Zomato's bill.
What did the customer post?
On january 17, 2025, a zomato customer shared a picture of his food bill on social media, which mentioned the extra charge for vegetarian food. In this post, a customer named Rohit Ranjan wrote, being a vegetarian in india has become a curse. From green and healthy, we have now become green and pricey. The post went viral very fast and many people expressed their displeasure over it.
The company owner apologized
As the controversy escalated, zomato owner and CEO Deepinder Goyal immediately responded and apologized on social media. He said that what happened on our part is stupidity. We are taking this issue seriously and are ending it immediately. Goyal also said that the company respects the sentiments of its customers and will take steps to prevent such mistakes in the future.
Customers' displeasure
Rohit Ranjan's post went viral so fast that many types of comments came on it. Many users wrote how charging extra on vegetarian options is not only unfair but it also shows a discriminatory approach. A customer wrote, "Will we now pay tax for our food too? This is absolutely unacceptable."
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